Returns & Refunds policy

At Oddly Positive, each order is prepared specifically for the customer. For that reason, we generally do not accept returns, exchanges, or refunds for change of mind, incorrect size or color selection, ordering the wrong product, or simply deciding that you no longer want the item.

Nothing in this Refund Policy limits any rights or remedies that cannot legally be excluded under applicable law.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail hello@oddlypositive.shop.

When we provide a replacement or refund

If your order arrives with a confirmed manufacturing, craftsmanship, or design-quality issue, we may provide a replacement or refund at our discretion.

Examples may include:

• A significant misprint or missing part of the intended design.

• A visibly damaged product that arrived damaged.

• A material or craftsmanship defect.

• The wrong product being sent.

• A product that is materially different from the product ordered.

We do not normally provide a refund for minor differences that do not materially affect the product, ordinary variation in color or texture, or differences caused by a customer’s screen or display settings.

Reporting a problem

Contact us at hello@oddlypositive.shop within 15 days of the date the product was delivered.

Please include:

• Your order number.

• The email address used for the order.

• A clear description of the problem.

• Clear unboxing video and photographs of the product and packaging.

• Any other information reasonably needed to review the claim.

Do not send the item back unless we instruct you to do so. We may ask for additional photographs or information to verify the issue. Claims submitted after 15 days may not be eligible for review, except where a longer period is required by applicable law.

Approved claims

If we confirm that the issue resulted from a product defect, damage, craftsmanship problem, or fulfillment error, we may, at our discretion: Send a replacement at no additional product or shipping charge; or Issue a refund to the original payment method. The available remedy may depend on the nature of the problem, product availability, and applicable law.

Damage caused after delivery

We are not responsible for damage caused by misuse, accidents, improper handling, improper care, normal wear and tear, unauthorized alterations, or failure to follow care instructions.

Incorrect or incomplete shipping address

Customers are responsible for entering a complete and accurate shipping address. If an order is returned or cannot be delivered because the address provided was incorrect, incomplete, or insufficient, the customer may be responsible for any reshipping cost. A refund is not guaranteed in this situation.

Lost or unclaimed packages

If tracking shows that a package was delivered, but you cannot locate it, please contact us promptly so we can review the situation. For packages returned because they were unclaimed or undeliverable, additional shipping charges may apply before reshipment. A refund is not guaranteed where the delivery failure resulted from an incorrect address, refusal, or failure to claim the package.

Change-of-mind returns

Unless required by applicable law, we do not offer refunds or exchanges for:

• Change of mind.

• Incorrect size, color, or product selection.

• An order placed by mistake.

• Personal preference.

• Minor color or appearance differences.

• Normal wear and tear.

• Failure to follow product-care instructions.

Refund timing

Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund to your account. Shipping charges are refundable only where required by law or where the approved refund relates to an error for which Oddly Positive is responsible.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@oddlypositive.shop